Shipping Policy

A legal disclaimer

The legal disclaimer for Royal Mandalay outlines the terms and conditions for using our website and purchasing products. While we make every effort to ensure the accuracy of product information, including details and pricing, errors may occur, and we do not guarantee the complete accuracy of such information. Royal Mandalay is not responsible for any damages, losses, or injuries that may arise from the use of our products, with liability limited solely to the original purchase price. All content, including images, text, and designs on our website, is owned by Royal Mandalay and may not be reproduced without prior written consent. Royal Mandalay reserves the right to update or modify this disclaimer at any time, with any changes being posted on the website. This disclaimer and the use of the website are governed by the laws of the state of Texas, and any disputes will be handled in the appropriate courts within Texas.

Shipping Policy - the basics

At Royal Mandalay, we strive to get your jewelry to you as quickly and safely as possible. Below are the key details regarding our shipping process:

Processing Time: All orders are processed within 1-3 business days. Please note, during peak times (e.g., holidays or sales), processing times may take a little longer.
Shipping Methods & Costs: We offer several shipping options via USPS and UPS:
- Standard Shipping: Typically arrives within 3-5 business days. Free on orders over $50.
- Expedited Shipping: 1-2 business days for a flat rate of $15.
- Priority Shipping: 1 business day for a flat rate of $25.
Order Tracking: Once your order has shipped, you will receive an email with tracking information so you can monitor its progress.
Packaging: All jewelry is carefully packaged to ensure safe delivery. We use protective boxes and include a custom touch for every order. Gift wrapping is also available for an additional charge.
Lost or Damaged Items: If your order is lost or damaged during shipping, please contact us within 7 days of receipt. We’ll work with you to resolve the issue, whether that means sending a replacement or issuing a refund.
Returns & Exchanges: We want you to love your jewelry! If you're not completely satisfied, we accept returns or exchanges within 30 days of delivery. Please refer to our Returns & Exchanges Policy for more details.

If you have any questions about shipping or need assistance, feel free to reach out to us. We're here to help!